Delete account

This account deletion page belongs to Prime Vista Services, operated by Vizo Digital Pvt Ltd.

If you created an account through the Prime Vista Services mobile app or partner portal, this is the correct page to request its removal.

If you have a Prime Vista Services partner or retailer account (operated by Vizo Digital Pvt Ltd), you may request deletion of your account and access to the platform.

Use the form below to submit your deletion request. Our team will verify your identity and process the request.

Account holders with an active login (retailers, distributors, partners, or other authorised users) may submit a deletion request.

If you are a customer of a local shop, contact that shop directly — this request applies to platform user accounts only.

Send an email to [email protected] with the subject line "Account deletion request".

Include your registered mobile number, email address, user ID (if known), and a brief reason for the request.

We may contact you to verify identity before processing.

Your login will be disabled and you will no longer be able to access the portal or mobile app.

Personal profile data will be deleted or anonymised where permitted by law.

Transaction history, wallet records, commission records, and KYC documents may be retained as required by payment regulations, tax law, and fraud prevention.

We aim to process verified requests within 7–15 business days. Complex cases involving open disputes or non-zero wallet balances may take longer.

Settle or withdraw remaining wallet balance before requesting deletion where possible.

See our Privacy Policy for how we handle personal data after deletion.